dewagame Platform Privacy Notice

This page describes what we collect when you use dewagame and how we keep that data protected. We take your privacy seriously and handle your information with care, transparency, and in compliance with applicable data protection laws.

When you open an account on dewagame, register for tournaments, or make deposits via DANA, e-wallet, mobile banking, local payment, online payment, or direct bank transfer, we collect certain information. We use it to verify your identity, process payments, prevent fraud, and provide customer support. We do not sell your data to third parties, and we encrypt all sensitive information in transit and at rest.

This notice explains what data we collect, how we use it, who may access it, your rights, and how to contact us about your privacy.

What Data We Collect on dewagame

We collect information in several categories. First, account registration data: your name, email address, phone number, date of birth, and residential address. We require this information to create your account and comply with anti-money-laundering (AML) regulations.

Third, gaming activity: which games you play, your stakes, outcomes, and timestamps. We track this to verify fairness, detect fraud, and process your withdrawals and bonus payouts. Your game history is encrypted and retained for auditing purposes.

Fourth, device and access information: your IP address, device type, browser type, and login timestamps. We use this to detect unauthorized access, protect against account takeover, and investigate disputes.

Fifth, communication data: if you contact our support team via live chat or email, we log your inquiries and our responses. These records help us resolve issues faster and improve our service.

How We Use Your Data

We use your data for the following purposes. Account management: to register you, authenticate your logins, and maintain your account balance and game history. Payment processing: to execute deposits and withdrawals, verify funds, and reconcile transactions with payment processors.

Service improvement: to analyze aggregated, anonymized trends in user behavior and game performance, which helps us improve our platform and game selection. Customer support: to respond to your inquiries and resolve disputes.

Marketing (optional): if you consent, we may send you promotional emails about new games, tournaments, and offers. You can opt out of promotional emails anytime via a link in any email or by contacting our support team.

Who Can Access Your Data

Your data is accessible only to dewagame staff who need it to do their jobs—support agents, compliance officers, finance teams, and developers. We require all staff to sign confidentiality agreements and restrict access to the minimum necessary.

Legal and regulatory bodies: if we receive a lawful request from government agencies, law enforcement, or regulators investigating fraud, money laundering, or other crimes, we may disclose data as required by law.

We never sell your data to marketers, data brokers, or other commercial entities. If we were to merge or be acquired, data would transfer only if the acquiring organization commits to the same privacy standards we maintain.

Data Security and Encryption

We protect all data using industry-standard encryption. Data in transit—between your device and our servers—is encrypted using SSL (Secure Sockets Layer) technology. Your login credentials, payment details, and account balance are never transmitted in plain text.

Data at rest—stored on our servers—is encrypted using AES-256 encryption. Even if a server were physically compromised, attackers would not be able to read encrypted data without the encryption keys, which we store separately and control strictly.

Our servers are housed in secure data centres with physical access controls, redundant power systems, and 24/7 monitoring. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

Your Rights and Data Access

You have the right to request a copy of all data we hold about you. You may also request correction of inaccurate data, deletion of certain data (subject to legal retention requirements), or restriction of how we use your data. To exercise these rights, contact our support team with details of your request.

We will respond to data access requests within 30 days. For corrections or deletions, we process requests as quickly as possible, though some data may need to be retained for legal or regulatory reasons (e.g., transaction records for auditing).

You have the right to object to promotional communications. Every marketing email includes an unsubscribe link. You also have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

Cookies and Tracking Technologies

We use cookies to store your session information and preferences. Essential cookies are necessary for the platform to function—they remember your login so you do not have to re-enter credentials on every page. Analytics cookies help us understand how you use dewagame so we can improve the experience. You can disable non-essential cookies in your browser settings, though this may limit some platform functionality.

We do not use cookies to track you across other websites. Our cookies are used only within the dewagame domain.

Data Retention and Deletion

We retain account data while your account is active and for a period after you close it (typically 3–5 years) to comply with legal and financial reporting requirements. Game history and transaction records are retained indefinitely for auditing and dispute resolution.

When you close your account, we retain your email address and a record that the account existed (to prevent duplicate accounts from the same person), but we delete personal details like your phone number and address after the retention period expires.

International Data Transfers

Our servers are located in data centres that may be outside your country of residence. By using dewagame, you consent to your data being transferred to, stored in, and processed in these locations. We apply the same encryption and security standards regardless of server location to protect your data.

Contact and Privacy Requests

If you have questions about our privacy practices, wish to access your data, or want to lodge a complaint, contact our support team via live chat or email. Include your account email and specific details about your request.

We will respond to privacy inquiries within 30 days. For sensitive matters, you may also contact our Data Protection Officer directly; details are available on request.

This privacy notice applies to all users of dewagame, regardless of location (Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere where our service is legally available). Our services are available only where local law permits.

Related information

Policy Updates and Effective Date

We update this privacy notice from time to time to reflect changes in our practices or applicable laws. Material changes will be announced on our site or via email to your registered address. Your continued use of dewagame after a change indicates your acceptance of the updated policy.

This privacy notice is effective as of May 2026 and supersedes all previous versions. Last updated: May 2026.